BASIC
Booking Confirmation
- Reservations requested through our website are subject to confirmation by us. This confirmation is sent to the email address provided by the customer at the time of making the booking.
- The car models shown on our website are for illustrative purposes only and may be replaced by other vehicles with similar characteristics. We never guarantee a specific make, colour, model or fuel type.
- Vehicle returns outside opening hours are possible subject to prior authorisation. The renter is responsible for the vehicle at all times, including when leaving it outside opening hours, until it has been inspected by us.
- Under no circumstances may vehicles be taken off the island.
- Once the rental has commenced, refunds will only be issued in cases of force majeure, for example, the death of a first-degree relative.
- The maximum rental period per booking is 30 days.
Driver's Age
- The minimum age requirement is 19 years old, with a driving licence held for at least 1 year.
- A young driver surcharge of 7€ per day applies to drivers under 25 years of age, with a minimum charge of 25.00€ per rental. *From 1 January 2027, the surcharge will be 9€ per day, with a minimum charge of 25€ per rental.
What is included in the price:
- VAT.
- Unlimited mileage (UM).
- Collision Damage Waiver (CDW): The rental price includes CDW coverage, subject to an excess payable by the renter in the event of damage to the vehicle, in accordance with the terms, limitations and exclusions set out in the rental agreement.
- Theft Protection (TP): The rental price includes coverage against vehicle theft, subject to an excess payable by the renter (if full coverage (SCDW) has not been purchased), the amount of which is specified in the rental agreement. It is essential to return the vehicle keys and file the corresponding police report with the competent authorities. This coverage does not include personal belongings, luggage or any other items inside the vehicle.
Excesses
- Groups A - B - C - CA - CE = 1.100€.
- Groups D - DA - E - EA = 1.175€.
- Groups F - FA - G - JA - R - RA - DE - EE = 1468€.
- Groups Z - ZE - ZA - KA - L - HA = 2.700€.
* The excess applies to each vehicle provided. In the event of a vehicle replacement due to damage or breakdown, a new excess deposit must be paid.
Optional Coverage to Cover the Excess
- Full Coverage (SCDW): You can waive the excess by purchasing this coverage for 18,15€ per day, with a maximum charge of 250€ per rental (covers damage to the underbody, side skirts, wheels and windows). For vehicle groups Z - ZE - ZA - KA - L - HA, the insurance will cost 25 euros per day, with no maximum charge per rental. Roadside assistance is not included. Exclusions: damage caused to the interior of the vehicle, filling the vehicle with the wrong type of fuel, or the loss/breakage of keys.
- Roadside Assistance (ASC): You can purchase roadside assistance coverage for 5€ per day, with a minimum charge of 15€ per rental. *From 1 January 2027, the surcharge will be 7€ per day, with a minimum charge of 15€ per rental.
- Customers who do not purchase full coverage (SCDW) are required to provide a deposit by credit card (only Visa and MasterCard are accepted) in the name of the main driver, for the full amount of the excess.
- If full coverage (SCDW) is not purchased, damage resulting from natural disasters such as hail or other atmospheric phenomena is not covered. Any resulting damage will be deducted from the excess amount.
- If roadside assistance coverage (ASC) is not purchased, a deposit of 250€ will be blocked on a card in the name of the main driver to cover the cost of any assistance that may be required during the rental period.
Not included:
- Damage caused by reckless driving or driving under the influence of alcohol or other drugs.
- Traffic fines/penalties.
- No insurance covers damage caused to the interior of the vehicle, filling the vehicle with the wrong type of fuel, or the loss/breakage of keys.
- Missing items from the car, such as the boot cover, warning beacon or other accessories (a surcharge of 50€ will be charged for a missing warning beacon).
- For electric vehicles: No insurance covers roadside assistance if the vehicle runs out of battery charge. It also does not cover the loss, breakage or theft of the charging cable.
- For convertible vehicles: No insurance covers damage to the soft top or rear window. The customer is responsible for the full cost of the repair.
- Roadside assistance service (unless purchased): If roadside assistance coverage is not purchased, a deposit of 250€ will be blocked on a card in the name of the main driver to cover any assistance that may be required during the rental period.
- Damage caused by negligence or misuse of the vehicle. For example, continuing to drive the vehicle after a puncture, thereby causing damage to the wheel rim or other vehicle components, locking the vehicle with the keys inside, etc. In these cases, the customer will be responsible for the damage to the vehicle and any required roadside assistance, regardless of whether roadside assistance coverage has been purchased.
Payment Methods
- Credit card in the name of the main driver: Only VISA and MasterCard are accepted.
- Debit card payments are only accepted if full coverage (SCDW) is purchased.
Cancellations, "No Shows" and Modifications
- Cancellations are free of charge up to 3 hours before the vehicle collection date and time. The full booking amount will be refunded.
- If you fail to collect the vehicle on the agreed date and time, and/or are unable to provide us with the required documentation, and/or do not have a credit card with sufficient funds, and/or cancel the booking less than 3 hours before the collection time stated in the booking, we reserve the right not to hand over the vehicle. In this case, the amount paid will be refunded minus an amount equivalent to 2 days' rental.
No Show
A "No Show" is considered to have occurred when:
- You wish to cancel the booking but do not inform us before the rental start date.
- You fail to collect the vehicle on the agreed date and time.
- You are unable to provide us with the necessary documentation to collect the vehicle.
In these cases, an amount equivalent to 2 days' rental will be charged.
We reserve the right not to hand over the vehicle to a customer if they do not arrive at the time specified in their booking, even if they have all the necessary documentation. In such cases, unless the booking has been cancelled beforehand, an amount equivalent to 2 days' rental will be charged.
Modifying a booking
We recommend contacting us by telephone or email if you wish to modify your booking. If you wish to change any aspect that may affect the rental price (for example, the collection/return location, vehicle type or rental duration), you will be charged according to the published rates, which may differ from the price originally paid.
Our prices are set taking into account the collection and return dates and times specified in your booking. If you return the vehicle earlier or collect it later than the agreed time, no refund will be issued for the unused hours.
Vehicle Delivery (Car Collection)
- At the Meeting Point in the public car park (P1) at the airport, our shuttle service will be waiting to take you to our offices. This service operates continuously, so waiting times are minimal.
- Our shuttle service at Menorca Airport operates from 7 pm to 10 pm (for returns from May to October, from 6 am to 10 pm). Vehicle collections and returns outside opening hours are available at the airport office, provided that the customer supplies their arrival flight number. A charge of 35,00€ will apply for this service.
Vehicle Collection (Car Return)
- The vehicle must be returned to the same office where it was collected, on the date and at the time agreed in the rental agreement. If you wish to return the vehicle to a different office, this must be requested in advance and the corresponding surcharge must be paid.
- To return the car, you must park the vehicle outside our office and our shuttle service will take you to the airport promptly.
- We operate on 24-hour rental periods and offer a 59-minute grace period from the collection time stated in the rental agreement. For example, if you rent the vehicle for 1 day and collect it on the specified day at 9 am, you may return it by 9.59 am the following day at the latest. After this time, an additional day's rental will be charged.
- Returning the car to an office different from the one where it was collected is possible for an additional charge of 50,00€.
- Once the rental has commenced, refunds will not be issued, except in cases of force majeure (death of a first-degree relative). In this case, supporting documentation must be provided.
Fuel Policy
- Our prices do not include fuel. The value of the fuel provided will be blocked on a card in the name of the main driver as a security deposit.
- The vehicle must be returned with the same fuel level as when it was provided at the start of the rental.
If the vehicle is returned with a lower fuel level than that recorded at the time of collection, the cost of the missing fuel will be charged. The price applied may be higher than the retail price at petrol stations. This rate reflects the fuel replenishment service provided by the company and includes the costs associated with its purchase, management, transportation and refuelling, as well as operating expenses.
Charging Electric Vehicles:
- The vehicle must be returned with the same battery charge level as it had at the time of collection. The value of the battery charge provided will be blocked on a card in the name of the main driver as a security deposit. If the vehicle is not returned with the same charge level, the cost of the missing charge will be charged.
- The amount charged for recharging will depend on the battery capacity of the vehicle.
Additional Services
- Full coverage with no excess (SCDW): 18.15€ per day, with a maximum charge of 250€ per rental. For vehicle groups Z - ZE - ZA - KA - L - HA, the insurance will cost 25 euros per day, with no maximum charge per rental. If this coverage is not purchased, the excess amount will be blocked on a credit card in the name of the main driver.
- Roadside assistance coverage: 5€ per day, with a minimum charge of 15€ per rental. *From 1 January 2027, the price will be 7€ per day, with a minimum charge of 15€ per rental. If this coverage is not purchased, a deposit of 250€ will be blocked to cover the cost of any assistance required during the rental period.
- Child seats and booster seats: 8.00€ per day, with a maximum charge of 50.00€ per rental.
- Collection / return charge after 10 pm: 35.00€ (airport office only).
- Return charge between 6 am and 7 am: 20€ (available only from May to October).
- One way (return to a different office): 50.00€.
- Young driver (drivers under 25 years of age): 7€ per day, with a minimum charge of 25.00€ per rental. *From 1 January 2027, the price will be 9€ per day, with a minimum charge of 25€ per rental.
- Fine administration fees: 25.00€ per administration. This fee will apply if we receive a fine relating to the rented vehicle during the rental period. Please note that this fee does not cover the amount of the fine itself.
- Additional cleaning due to excessive vehicle dirt: 50€-100€.